etr unidata

Maintenance Contracts

Emissions Monitors Need a Reliable and Assured Maintenance Regime

A maintenance contract provides additional comfort that installed emissions monitoring equipment will provide reliable service and that breaches of emissions limits will not occur:

  • instrument reliability is under-pinned
  • risk of failure of the internal maintenance regime is removed

In a dynamic, efficient industrial environment, it is no longer enough to offer the best range of products on the market. Sophisticated emissions monitors need a high quality, regular maintenance regime to ensure continuity of monitoring and environmental compliance. The regime for the emissions monitoring equipment supplied by ETR-Unidata is set out in the Operating and Maintenance Manual supplied with each instrument.

While the customer has the option of undertaking all or part of this work itself, we recommend against this - third party management of this process establishes a discipline to the maintenance regime which might otherwise be missing as a result of day-to-day operating pressures, and signals (to the regulatory authority) the importance attached to emissions monitoring.

The Standard Maintenance Contract, which exceeds the AMS requirements for emissions monitors, provides for two site visits per annum (exceptionally, one may be sufficient) each of which will cover the following:

  • Inspection of sensors for dust build up, and cleaning
  • Inspection for wear in installation fittings and replacement as necessary
  • Test functioning of self-diagnostic regime
  • Comparison of configuration against calibration requirement
  • Check of alarm and other settings
  • Download of data, if required (this can also be handled by the operator himself, or set up with an appropriate data acquisition system to occur automatically)
  • For the Zeta 5000, review of self-diagnostics to check age-related component deterioration (to reduce likelihood of emergency callout before next scheduled visit)

Service visits will be scheduled on a rolling twelve month basis. In the month preceding a scheduled visit, ETR-Unidata will contact the installation to set the actual date and time. Replacement of components will be charged separately.

EXTENDED WARRANTY & TECHNICAL SERVICE

ETR-Unidata also offers extended technical support in the form of enhanced warranty and expedited service.  These programmes are designed:

  • to reduce emissions monitor down-time in the event service support is required outside the times for scheduled maintenance
  • to fix the operating costs for the emissions monitoring equipment over the contractual period.

The contracts can provide:

  • replacement of faulty electronic components
  • all labour required to service the equipment, whether on site or in ETR-Unidata´s workshops
  • replacement of faulty with loaned equipment if on-site service is not possible
  • five or seven working day response time (depending on instrument type and location of installation (mainland U.K.).

Emergency site visits and any associated repair of instruments can otherwise be undertaken on an as required basis, with a ten working day response time. All such repair work will be fully costed.

WORLD-WIDE ON-SITE SUPPORT

Robust and timely service is of vital importance to users of emissions monitors. ETR-Unidata requires that its world wide service partners undertake, within the constraints set by transport times, to provide the same levels of support to their customers as does ETR-Unidata in the UK and the Republic of Ireland.

Training in the installation, calibration and maintenance and service of ETR-Unidata´s instruments is provided in our Sheffield premises for all service partners.